Welcome to Ahlan Egypt Tours. By booking a tour or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before confirming any travel arrangements with us.

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1. Booking & Payment

• All bookings must be made through authorized channels, including our website, email, or official agents.

• A deposit (typically 25%-50% of the total tour price) is required at the time of booking to confirm your reservation.

• Full payment must be received at least 14 days prior to the tour start date unless otherwise specified.

• Payments can be made via credit card, bank transfer, or other accepted methods provided by Ahlan Egypt Tours.

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2. Cancellations & Refunds

• Cancellations must be made in writing via email.

• Cancellation fees apply as follows:

  • More than 30 days before departure: full refund minus service fees

  • 15–30 days before departure: 50% refund

  • 14 days or less: no refund

• No refund is available for unused services or “no-shows.”

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3. Changes by the Client

• Requests for changes (dates, itinerary, accommodations) must be made in writing.

• Changes are subject to availability and may incur additional costs.

• Ahlan Egypt Tours reserves the right to charge a service fee for any amendments.

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4. Changes or Cancellations by Ahlan Egypt Tours

• We reserve the right to cancel or alter tours due to unforeseen circumstances such as weather, political instability, or insufficient participant numbers.

• In such cases, clients will be offered an alternative tour or a full refund.

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5. Travel Insurance

• Comprehensive travel insurance is strongly recommended for all clients.

• Insurance should cover medical expenses, personal accident, trip cancellation, baggage loss, and personal liability.

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6. Passports & Visas

• It is the responsibility of the traveler to ensure they have a valid passport and any necessary visas.

• Ahlan Egypt Tours provides guidance but is not liable for any issues arising from incorrect travel documentation.

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7. Health & Fitness

• Clients must inform Ahlan Egypt Tours of any medical conditions or special requirements at the time of booking.

• Some tours may involve physical activities and may not be suitable for individuals with certain health issues.

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8. Liability

• Ahlan Egypt Tours acts only as an agent for hotels, transport companies, and other service providers.

• We are not liable for injury, loss, damage, delay, or irregularity caused by third parties.

• We are not responsible for events beyond our control, including natural disasters, strikes, or government actions.

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9. Conduct

• Clients are expected to behave respectfully and responsibly during the tour.

• Ahlan Egypt Tours reserves the right to refuse service or remove any participant whose behavior is deemed disruptive or dangerous.

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10. Complaints

• Any complaints should be communicated immediately to the tour guide or company representative.

• Written complaints must be submitted within 7 days of the tour’s end for consideration.

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11. Governing Law

• These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.

• Any disputes arising shall be subject to the exclusive jurisdiction of Egyptian courts.