At Ahlan Egypt Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us.

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1. Information We Collect

We may collect and process the following types of personal data:

a) Personal Information

• Full name

• Contact information (email address, phone number, physical address)

• Passport and visa details

• Date of birth

• Emergency contact details

b) Payment Information

• Credit/debit card details

• Billing address

c) Travel Preferences

• Dietary requirements

• Special needs or medical conditions

• Accommodation preferences

d) Website Usage Data

• IP address

• Browser type and version

• Pages visited on our website

• Date and time of visit

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2. How We Use Your Information

We use your personal data for the following purposes:

• To process and confirm your travel bookings

• To communicate with you about your reservations and inquiries

• To provide personalized services and travel recommendations

• To improve our website, services, and customer experience

• To send you promotional offers or newsletters (only with your consent)

• To comply with legal obligations or resolve disputes

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3. How We Share Your Information

We only share your information when necessary to deliver the services you request. This may include:

• Hotels, airlines, transport providers, and local tour operators

• Payment processing partners

• Legal authorities, if required by law

• Third-party service providers who help us operate our business (e.g., marketing or IT support)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Data Storage & Security

• We implement industry-standard security measures to protect your data.

• Personal data is stored on secure servers with restricted access.

• Online payments are processed via encrypted and secure payment gateways.

• We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

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5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at privacy@ahlanegypttours.com.

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6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us understand user behavior, remember preferences, and improve site functionality. You can manage or disable cookies through your browser settings.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.

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8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

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9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated “Effective Date.” We encourage you to review the policy periodically.